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NCHEC CHES (CHES) Practice Tests & Test Prep by Exam Edge - Free Test


Our free NCHEC Certified Health Education Specialist (CHES) Practice Test was created by experienced educators who designed them to align with the official Health Educator Certification Exams Overview content guidelines. They were built to accurately mirror the real exam's structure, coverage of topics, difficulty, and types of questions.

Upon completing your free practice test, it will be instantly reviewed to give you an idea of your score and potential performance on the actual test. Carefully study your feedback to each question to assess whether your responses were correct or incorrect. This is an effective way to highlight your strengths and weaknesses across different content areas, guiding you on where to concentrate your study efforts for improvement on future tests. Our detailed explanations will provide the information you need to enhance your understanding of the exam content and help you build your knowledge base leading you to better test results.

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NCHEC Certified Health Education Specialist - Free Test Sample Questions

An individual tells you that she has communicated a problem three times and has had no response. When you reply that it “must be frustrating,” this is an example of which of the follow listening techniques?

Correct Answer:
acknowledging


the correct answer to the question is "acknowledging." when you acknowledge someone in a conversation, you are recognizing their feelings or the situation they are describing. this does not necessarily mean you agree with their perspective, but it shows that you are listening and that you understand their feelings or the context they are sharing.

in the scenario provided, the individual has expressed frustration by communicating a problem multiple times without receiving any response. by saying "it must be frustrating," you are acknowledging the difficulty and emotional distress the person is experiencing due to the lack of response. this helps in building a rapport with the speaker by showing empathy and understanding, reinforcing that their feelings are valid and heard.

acknowledging is a key component of effective communication, particularly in conflict resolution or in situations where emotions are high. it can help de-escalate potential conflicts by making the other person feel valued and respected. this technique is distinct from other listening techniques such as paraphrasing, where you restate the speaker's words in your own words to confirm understanding, or reflecting, which often involves diving deeper into the emotional content of what the speaker is saying.

thus, in the given situation, acknowledging is demonstrated by recognizing and validating the speaker's frustration, which is a crucial step in fostering effective and empathetic communication.