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Correct Answer: being job-oriented
managing professional or knowledge workers—such as engineers, doctors, lawyers, or it specialists—demands a leadership approach distinct from traditional management styles. these workers are highly skilled and often hold a significant amount of autonomy in their roles. consequently, the leadership frame of reference required to manage them effectively includes several key elements, but it notably excludes being overly job-oriented.
**horizontal relationships:** in managing knowledge workers, fostering horizontal relationships is crucial. these professionals typically operate in environments where collaboration and knowledge sharing are paramount. leaders should encourage peer-to-peer interactions across different levels of the organization rather than strictly vertical (top-down) communications. this approach helps in building a networked community where ideas and innovation can flourish organically.
**making a difference:** knowledge workers are often driven by the impact of their work on the organization and society. they seek to make a meaningful difference through their contributions. leaders should, therefore, focus on aligning organizational goals with the personal values and motivations of these workers. highlighting how their individual roles contribute to the larger objectives can increase engagement and satisfaction.
**partnering:** rather than merely managing, leaders should aim to partner with professional workers. this involves a more collaborative approach where the leader acts as a facilitator and enabler rather than a traditional boss. this partnership can empower professionals by involving them in decision-making processes, thereby fostering a sense of ownership and accountability.
**being job-oriented:** contrary to the other elements, being overly job-oriented is not suitable for managing knowledge workers. this approach typically focuses on specific tasks or jobs rather than the broader role or impact. knowledge workers thrive in environments where they can explore and utilize their skills fully rather than being confined to a narrow set of tasks. a job-oriented approach can limit their creativity and reduce their overall job satisfaction.
in summary, effectively leading knowledge workers involves embracing strategies that foster autonomy, creativity, and a sense of partnership. leaders should strive to build environments that prioritize horizontal relationships, making a difference, and true partnership, while moving away from a strictly job-oriented focus. this shift not only enhances productivity but also ensures that professionals remain engaged and invested in their work.
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